FAQ - Frequently Asked Questions

Q: Why do I see funny characters when I look at the CSV JetSet creates when I look at it on my iPhone/iPad?

A: JetSet Expenses supports localized character sets and thus if you do not have an app on your iPhone/iPad such as Numbers where the CSV it can view the file--then the iOS device will assume it is pure ASCII text and will display what appears to be garbage--when in fact it is not. Install an application that can open CSV files and it will show properly.

Q: When I use email with a large number of Photo Receipts I sometimes get an error from the person I am sending it to saying it is too big an email to send--what can I do?

A: In this case it is best to use either Dropbox and share a public folder or use the Google Docs feature.

Q: Is there an iPad version coming?

A: We are not ready to announce anything--but the iPhone version does work nicely on the iPad.

Q: Sometimes expense reports do not show on the screen but complains when I try to add a new one saying it is already there. What is wrong?

A: We believe this is caused by the iOS device being low on memory--which can happen from time to time. The best way to handle this is to reset your iPhone using the Top Button + Home Button and waiting for the slider to appear and ignoring it. This will reset the device. This is a rare occurance and not something that we believe is caused by our application. If you find you need to do this often then please contact support.

Q: How do I contact support?

A: Send an email to support AT britemac DOT com.